Digital Skills for Public Sector Employees
Course ID: 260511 0101 968Proj
Course Dates : 11/05/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Business Decision Making Organisational Effectiveness Performance Management Professional Practice & Standards Strategic Management
Course Certified By: Projacs Academy & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Date has passed please contact us Sales@e-s-hub.com
Introduction
Public services depend on reliable digital skills for delivery, security and transparency. This five-day course focuses on practical techniques you can use the day after training. You will work on real tasks: improving processes, handling data correctly, making content accessible, and using collaboration tools with your team. The emphasis is on applied practice and immediate workplace value.
Objectives
1. Map and redesign a core service process into a simple digital workflow you can implement locally.
2. Use common productivity and collaboration tools to reduce manual steps, improve version control and run effective hybrid meetings.
3. Apply fundamental data protection, record-keeping and security practices required for public sector information.
4. Produce accessible web and document content that meets basic WCAG requirements and improves citizen access.
5. Analyse basic operational data and produce clear visual summaries to inform team decisions.
2. Use common productivity and collaboration tools to reduce manual steps, improve version control and run effective hybrid meetings.
3. Apply fundamental data protection, record-keeping and security practices required for public sector information.
4. Produce accessible web and document content that meets basic WCAG requirements and improves citizen access.
5. Analyse basic operational data and produce clear visual summaries to inform team decisions.
Who Should Attend
1. Service delivery managers and team leaders responsible for operational processes.
2. Policy officers and service designers working on digital or service change.
3. Communications officers who manage websites, documents and public information.
4. IT project coordinators, business analysts and digital programme staff supporting implementations.
5. Records managers and information governance officers responsible for data handling and compliance.
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1 – Foundations of Digital Skills in the Public Sector
1. Digital Transformation in Public Services
- Principles of digital government
- Citizen-centred service delivery
- Benefits of digital transformation
2. Mapping Public Service Processes
- Identifying current workflows
- Recognising manual bottlenecks
- Designing simple digital workflows
3. Digital Productivity Fundamentals
- Organising digital workspaces
- Managing files and version control
- Applying collaborative working practices
Day 2 – Collaboration and Digital Workplace Tools
1. Productivity Applications
- Shared documents and cloud storage
- Task and project management tools
- Document collaboration techniques
2. Hybrid Team Collaboration
- Running effective virtual meetings
- Managing shared workspaces
- Communicating across digital channels
3. Digital Process Improvement
- Automating routine activities
- Standardising digital procedures
- Reducing manual effort
Day 3 – Information Management and Security
1. Data Protection Fundamentals
- Protecting personal information
- Secure data handling
- Information classification
2. Records Management
- Digital record-keeping principles
- Document retention requirements
- Managing official records
3. Cybersecurity Awareness
- Password and authentication practices
- Recognising phishing attempts
- Reporting security incidents
Day 4 – Accessible Digital Content and Data
1. Creating Accessible Documents
- Plain language writing
- Accessible document formatting
- Basic WCAG principles
2. Digital Communication
- Publishing accessible web content
- Designing user-friendly information
- Improving citizen access
3. Operational Data Analysis
- Collecting operational data
- Creating simple charts
- Interpreting service performance
Day 5 – Practical Digital Skills Workshop
1. Service Improvement Exercise
- Mapping a public service process
- Designing a digital workflow
- Identifying implementation opportunities
2. Collaboration and Accessibility Workshop
- Producing accessible documents
- Using collaboration tools
- Reviewing digital working practices
3. Implementation Planning
- Developing a digital improvement action plan
- Assigning responsibilities and priorities
- Course review, feedback and implementation planning
